FAQs

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What are the requirements for order pickups?

To pick up an order, the recipient must present the order number and a valid ID that matches the name on the order. For changes, please contact us during our working hours (8 am to 5 pm, Monday to Saturday). We cannot make changes after hours, and our office is not open 24/7

When can orders be redeemed?

Orders placed between 8 am and 4 pm are eligible for same-day redemption. Orders placed outside these hours will only be redeemable the following day. Unless the next day falls on a Sunday or Public Holiday

Can I transfer my order to a different store?

Orders cannot be transferred to another store if there’s a mistake or if products are unavailable at the selected store. In such cases, the order must be canceled and placed again. A cancellation fee will apply

What are Faakau.com’s contact details and hours of operation?

You can reach us at Ph: +685 29253 or support@faakau.com, or visit us at RMJ Keil Building, Vaimea, Apia, Samoa. Our working hours are 8 am to 5 pm, Monday to Saturday. We are closed on Sundays and public holidays. Please note that we cannot process any order changes outside of these hours

What currencies and payment methods do you accept?

Our website operates in NZD. Payments in other currencies will be converted to NZD, and conversion fees may apply. Exchange rates are updated frequently to ensure accuracy. We charge a flat fee of $10 NZD per order, allowing you to purchase as many gift cards as you like. Gift cards must be used within 7 days—contact us for extensions if needed

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